The Delaware North transition plan will be executed by a core team of experts, including operations and technology executives, line managers and support staff from our locations across the country and corporate headquarters. The team will progressively grow from executive members in the early stages to a full complement of managers with skill sets in every level of operation – adding a layer of “redundancy” to our on-site team. In addition to the support from division personnel, the operation will also receive the support of Delaware North’s corporate departments. This team consists of specialized experts in human resources, financial reporting and analysis, information technology, purchasing, and supply management.
Additionally, Delaware North’s in-market operations will provide a solid foundation of resources for our mobilization efforts. Our Denver International Airport and the Ridgeline Hotel Estes Park businesses employ a vast number of trained associates and managers that are prepared to support the transition.
Our goal is to create and implement a plan so well executed that it will not only ensure a smooth opening of the operations but also generate excitement and a sense of place for your fans. This plan ultimately sets the stage for a long-lasting partnership, and is flexible enough to adapt to any unplanned situations that may arise.
Within the past few years, we have successfully opened or transitioned the food and beverage operations at various sports facilities around the country. In each case, we used a comprehensive 500-point checklist that includes all departments, each responsible for hundreds of tasks – some as routine as printing nametags, to some as complex as setting up state and local liquor sales tax and business licenses.